Beginning 26 October 2016 and until 6 November 2016, Galaxy Note7 customers can visit www.samsung.com/sg/note7exchange to select their preference for an exchange or a refund, and provide their details for a free home delivery. The free home delivery is offered whether the Galaxy Note7 customer chooses an exchange or a refund.
"Samsung Galaxy Note7 owners who swop their scrapped phones for the S7 edge will receive a $250 cheque, Samsung said on Tuesday (Oct 18) as the company fights to keep customers.
Those who want a refund will get back $1,168, which is the retail price of the Note7 launched just two months ago. The Samsung Galaxy S7 edge, another flaship device, retails for $1,098.
The two exchange options will apply to customers who bought the Note7 at full price from retailers, and those who paid a subsidised rate for it after signing a two-year service contract with local telcos Singtel, StarHub and M1. Customers' telco contracts will continue undisrupted.
On Oct 11, Samsung warned customers to stop using the Note7 due to unresolved fire concerns, with an unprecedented decision to scrap the phone.
Customers can indicate their preference on Samsung's website (www.samsung.com/sg/note7exchange) from Oct 26.
Customers will be asked for their home address and details so that their Note7 can be picked up, and a refund or a replacement Galaxy S7 edge delivered."
Follow us on